1. Order Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed. Processing times may vary during holidays, promotional periods, or high-volume seasons.

• Orders placed on weekends may be processed the next business day.
• You will receive an order confirmation after purchase.
• You will receive shipping updates once your order is fulfilled.

2. Shipping Time

Standard delivery within the United States usually takes approximately 2–5 business days after the order has been processed and shipped.

Delivery times are estimates and may be affected by carrier delays, weather conditions, address issues, or other factors outside our control.

3. Shipping Locations

We currently ship to eligible addresses within the United States.

Please make sure your shipping address is complete and accurate before placing your order. FEELMED is not responsible for delays caused by incorrect or incomplete addresses.

4. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before your order is placed.

Promotional free shipping offers may be available from time to time and may be subject to minimum order value or other conditions.

5. Tracking Information

Once your order ships, tracking information may be sent to the email address or phone number provided at checkout.

Please allow time for the carrier tracking system to update after the shipment is created.

6. Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us as soon as possible so we can help review the issue.

• Keep all packaging materials if the item arrives damaged.
• Take photos of any visible damage.
• Contact us with your order number and details.