1. Return Window

Eligible items may be returned within 30 days of delivery, unless otherwise stated on the product page.

• Items must be unused, clean, and in original condition.
• Original packaging and accessories should be included.
• Proof of purchase or order number may be required.

2. Non-Returnable Items

For hygiene, safety, and health-related reasons, certain items may not be eligible for return once opened or used.

• Used masks, mouthpieces, tubing, or personal-use accessories
• Items damaged by misuse or improper handling
• Products missing parts, packaging, or accessories

3. Refund Processing

Once your return is received and inspected, we will notify you whether your refund is approved.

Approved refunds are typically processed back to the original payment method. Processing time may vary depending on your bank or payment provider.

4. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us promptly with your order number and clear photos.

We will review the issue and provide a fair resolution, which may include replacement, refund, or additional instructions.

5. Return Shipping

Return shipping responsibility depends on the reason for the return.

• If the return is due to customer preference, return shipping may be the customer’s responsibility.
• If the issue is caused by fulfillment error or product defect, we will help review the case.

6. Cancellations

Orders may be canceled before shipment when possible. Once an order has been processed or shipped, cancellation may no longer be available.

If your order has already shipped, you may need to follow the return process after delivery.